ROLE OF MANAGEMENT IN MOTIVATING WORKERS IN THE BANKING SECTOR (A CASE STUDY OF FIRST BANK NIG. PLC. ENUGU)

ABSTRACT

This project work was carried out to determine the role of management in motivating workers in banking sector, using first Bank Nig. Plc, Okpara Avenue, Enugu State as a case study. The purpose of this study is to find out how workers in the banking sector derive motivation, taking into consideration the impact of management influence and the effect of this on productivity. Also research questions and hypothesis were stated to be used in generalization towards the end of this with the appropriates tools. The research design used in this study is descriptive survey method, were simple random sampling was used to obtain information as to the population of the firm, getting a sample size of 44 persons. The data collection was based on primary data like questionnaire, personal interviews and data like bank‟s annual reports were also used. Statistical tools like chi-square, simple percentage were used to analyze the data.The research findings showed that worker‟s productivity does not necessarily depend on motivation since every employee have a target to meet and also has obligations to carryout. It was also established that motivation has relationship with personnel officers‟ productivity but the basic fact underlying the issue is that what appear to create motivation on one personnel in a particular bank might not act similarly in other bank, most especially in commercial banks. This can be deduced in the sense that motivation does not work in all situations as panaceas to increase productivity in all corporate organizations. Every indication shows that environment and fringe benefits play significant role in personnel manager‟s job satisfaction. Based on the findings above, the researcher made this recommendation on how motivation in the banking sector can be enhanced to have an impact in productivity. The management should be able to identify what can actually make the workers in their own banks have adequate motivation and whether such motivation packages are capable of boosting high productivity. Lastly, the management should also endeavor to include some packages like compensation that will ensure adequate job security and if possible work towards developing a policy for pensionable service.