WORKERS PRODUCTIVITY IN GOVERNMENT OWN ESTABLISHMENT VIS-A-VIS STUDY ON ITS CURRENT CHALLENGES. (A CASE STUDY OF OUTPATIENTS DEPARTMENT JEREMI GENERAL HOSPITAL UGHELLI).

CHAPTER ONE

INTRODUCTION

 BACKGROUND TO THE STUDY

Considering its prominent place in the prevailing organizational discourse, shared responsibility has proven to be a favorite formula for organizational redesign. It is a promising concept which offers autonomy, responsibility and job enrichment in order to meet the aspirations of the employees. At the same time, shared responsibility is believed to enhance performance outcomes such as productivity and quality, on both the team and the organization level. Hence, management fashions such as business process re-engineering, lean production, the modern socio-technical approach and human resources management (HRM), all embrace the core principles of shared responsibility (Benders and Van Hootegem, 1999; de Sitter et al., 1997; Kuipers and van Amelsvoort, 1990).

A major argument for introducing and for developing shared responsibility in an organization stems from recent insights into the impact of human resources on organizational performance and productivity. In the current debate on HRM, the resource-based view of the firm states that the intangible, imperfectly imitable and imperfectly substitutable internal resources of the organization enable a firm to generate and to sustain its competitive advantage (Doorewaard andMeihuizen, 2000). This statement is true especially with regard to the impact of human resources on organizational performance and productivity in organizations that practices shared responsibility. Shared responsibility encourages team-based work. The performance in team-based working largely depends on the employees’ competencies and attitudes with regard to planning, performing and controlling team tasks in an autonomous way.

When analyzing which features of shared responsibility at work can add to the enhancement of team performance which can only be achieved with team work i.e. the division of job regulation tasks between team leader and team members. A larger allocation of job regulation tasks within the team among the team members is supposed to contribute more effectively to organizational goals than the allocation of these tasks to a separate team leader. However, hardly any empirical evidence exists regarding the relationship between shared responsibility structure and shared performance (Benders et al., 1999). This study is aimed at clarifying the impact of the structure of shared responsibilities on workers’ productivity considering its current challenges.

STATEMENT OF THE PROBLEM

Apart from the variety of job regulation tasks in an establishment, the nature of the division of responsibilities is important in order to analyze the influence of the shared responsibility structure on organizational and worker’s performance and productivity. According to Benders and Van Hootegem (1999), the concept of shared responsibility is rather vaguely elaborated. Sometimes, shared responsibility is conceptualized as being the autonomy of the team as a whole, whereas at other times the concept strictly refers to the responsibility of individual team members. Bryman’s analysis (1996) of leadership appears to be adequate in providing a further elaboration of the concept of shared responsibility. This focuses on leadership as a process, rather than on leadership as a formal position within an organization. As a process, leadership consists of a set of decisions concerning the coordination and regulation of work processes. Such a decision-making process can be organized in many different ways. In teams with autocratic or participatory leadership, for example, the responsibility for decisions is located within a formal position of team leader. In teams with shared responsibility (where a team leader appears to be absent), team members themselves make all the decisions. In day-to-day practices, various hybrid structures of shared responsibility exist (for example, the shared responsibility for work preparation, support and control might be restricted to a few team members only, or responsibilities might be divided among various team members).

For the purpose of this study, the researcher seeks to examine the impact of shared responsibility on workers’ productivity in government owned establishment carefully looking at its current challenges. However, in shared responsibility structure, team members themselves make decisions concerning work preparation, support and control in an autonomous way which also be highlighted in this study.

OBJECTIVES OF THE STUDY

The general objective of this study is to analyze the impact of shared responsibility on worker’s productivity in government own establishment vis-a-vis study on its current challenges while the following are the specific objectives:

1.  To examine the impact of shared responsibility on worker’s productivity in government own establishment.

2.  To identify the challenges of shared responsibility in government own establishment.

3.  To examine the different structures of shared responsibility that can enhance worker’s productivity.