MOTIVATING WORKERS FOR HIGHER PRODUCTIVITY IN THE BANKING SECTOR (A CASE STUDY OF UNITED BANK FOR AFRICA PLC, ENUGU MAIN BRANCH)

ABSTRACT

This project entitled “motivation of workers for higher productivity in the Banking sector” is one of the current issues in the field of management.United Bank for Africa Plc (UBA), Enugu Main Branch, Station Road Enugu was chosen as a case study. The employees in this institution are evidently quite agreed that motivation is a very good tool for improving  higher productivity in a firm.Apart from workers working more productively, motivation also plays a major role in determining how workers should work together to achieve corporate objectives.Considering the facts for attaining good motivation, the management of the United Bank for Africa Plc (UBA) Enugu Main Branch, should consider implementing a composition plan for her workers to enhance motivation.

CHAPTER ONE

1.1 Background of the study

 A well designed organization is not a stable solution to achieve, but a development process to keep active. One of the problems of an organization is how to stimulate their workers to enhance the stated targets.

In the banking industry such as United Bank for Africa Plc Enugu Main Branch, station Road activities are carried out depending on how workers are best motivated. The ability to understand who people behave the way they do and the ability to motivate them to behave in a specific manner so as to produce results are the inter-related roles which are extremely vital for managerial effectiveness.

In an organization there are places notably important to be mentioned where motivation in work performance can occur. Against this background, through understanding of motivation is based on a through understanding of human need. Human need determines the eagerness of workers to face a given job. The paying cashier for example, whose individual objective is to live in a flat rather than in two rooms apartment need to work energetically towards accomplishing the goal. Because of this need, motivation in work performance can now take place in carrying out his allocated work to complete his mission.

Besides, individual workers need is not only the place of motivation in work performance. Employee needs employer’s co-operation in order to be motivated. Their (employer’s) human and industrial relations determines how well a worker will execute his work in order to reach the stated objectives. Employers are bound in organization or industry to co-operate unanimously with their employees as that will serve as one of the essential tools for enhancement of work performance in an organization. In carrying out this activity, they are expected to jointly introduce some conditions of work, like fixing a suitable worker for a suitable job. A paying cashier is noted for his agility to settle their customers as quickly as possible to avoid discriminatory practices. People who could not effectively do their job well should be eliminated with much active ones  so as to attain the highest performance and moves  to retain their customers. An employee who  is working and an employee who has room for improvement is more likely to feel that it worth doing if he can see clearly what is expected of him and  is given guidance on how to achieve it.

Furthermore, employees have to be adequately compensated if a worker  is to be motivated, the great ability must be fixed on by attractive rewards, an intimate casual relationship between effort and rewards and back up adequate infrastructural support if he is to be motivated. They have to be sufficiently paid for the services rendered to the bank. Compensation is now clarified and remains the central tool for improving employee performance. A worker will because of sufficient payment and increase in salaries, be motivated to carry on with the said institution.

The management also will implement his duty like introducing rules and policies of the bank to enhance motivation and maintain their viability. Appropriate policies have to be administered to expand much beyond what was possible.

1.2 Statement of the problem

Most of the performances in an organization have been shattered by a lot of indifferences and poor reaction of management to their subordinates, such as:-

1. The climate condition

1. Irregular promotion

1. Insensitive to workers welfare

1. Lack of communication gap

1.3 Purpose of the study

The intention for which the researcher had in mind before carrying out this research is to examine the following:

1. To find out the extent to which working environment is conducive for workers productivity.

1. To identify the extent to which irregular promotion affect workers performance.

1. To ascertain the extent to which management insensitivity to workers need affect productivity.

1. To determine the extent to which communication gap affect the performance of staff.

1.4 Research Question

(a) To what extent are the working environment conducive for workers productivity?

(b) To what extent does irregular promotion affect workers performance?

(c)  To what extent does the management insensitivity to workers needs affect productivity?

(d) To what extent does communication gap affect workers performance?

1.5 Scope of the study

This aimed at how best a worker can be motivated to create more productivity in his field, in the banking sector so that organization will reach to its target.

1.6 Significant of the study

Having stated the problems and the purpose, the significance of this research as in extent to which:

1. It tries to identify and provide solution to some of the problems stated above.

1. The organization used as a case study (United Bank for Africa Plc, Enugu Main Branch) will benefit from the research result and findings as well as the recommended solutions.

1. To help assist the management in improving and adopt strategies to motivate workers for higher productivity.

1. It serves as a pride and encouragement to my friends to develop the spirit of optimism in academic furtherance as it did.

1. It will voluminously supply a vial information in both public and private sectors and to those who would like  to know the motivational tools in UBA Plc Enugu Main Branch.

1.7 Definition of Terms

Motivation:  A general term used to refer to the entire class of drives, desires, needs, wishes and similar forces.

Furtherance: The process of helping to develop or to be successful.

Subordinate: Having less power or authority than else  in a group or an organization.

Theorist: A person who develops ides and principles about a particular subject in order to explain why things happen or exist.

Propagate: To spread an idea, a belief or piece of information among many people.

Psychological: Connected with a person’s mind and the way in which it works.