DEVELOPMENT OF EFFECTIVE AND EFFICIENT EMPLOYEE PERFORMANCE MANAGEMENT SYSTEM USING TECHNOLOGICAL INTERVENTIONS(A CASE STUDY OF MAURITIAN BANK)

CHAPTER ONE

1.1. Introduction

The purpose of this study is to investigate the development of effective and efficient employee performance using technological intervention in Mauritian Bank. The study will explore how technology has enhanced the productivity and performance of employees towards bank financial growths. This research will be conducted to identify the technological advancement helped employees performed their tasksin banks.

It is crucial to develop technology-driven strategies that promote knowledge discovery and improve employees' skill sets because the performance of banking institutions and the achievement of their goals mostly depend on their human resources (Asare& Emmanuel, 2018). Employees performance is influenced by staff abilities and competency, which shows up as timely service offerings and satisfied customers(Singh & Kaur, 2011).Banks are utilizing information technology trends to pursue technical innovation (product and process innovation) in order to meet the main issues of their employees, including better service delivery strategies, increased operating effectiveness, and decreased transaction processing times.However, pursuing this method does not ensure that a strategic goal will be realized unless the initiatives are focused on end users and successfully answer their needs.Workers adapt to the requirements of cutting-edge technologies to carry out effective operations in response to service offerings that increase client satisfaction.While some universal banks in the Mauritius banking sector are increasing their efficiency thanks to technological advancements, others have yet to reap these advancements' anticipated benefits (Ameme&Wireko, 2016). When evaluating an organization's effectiveness, staff productivity is a significant component. In order to give services to clients, employees are increasingly engaged in products and processes.

There are many professional studies that focus on the effective and efficient training as well as development of employee in many organizations including banks with specific emphasis to technological intervention and advancement. Therefore, researching the how effective and efficient the training/development of employees using information and communication technology help to enhance the productivity and performance of employees towards organizational   aligns with the goals of professional studies, and the proposed study can provide valuable insights to professional students as well as researchers.

Despite the extensive research on effective and efficient training as well as development of employee performance adopting technological advancement,there have been a dearth in research conducted in Mauritian banks on how effective training and development using technological advancement can adhere to employee performance. Therefore, the proposed study is aimed at filling the gap in literature about the development of effective and efficient employee performance interventions in Mauritian.

The proposed study can provide insight on the importance of effective and effective training as well as development of employees can enhance employee’s performance organizational productivity.The findings of the proposed studywill help Mauritian banks to develop effective training and development strategies, in order to improve the employee’s skills and enhance organizational performance.The findings of the proposed study can have practical implications for organizations in other industries and contexts. The study's results can provide insights into the most effective training and development strategies to improve employee performance.Overall, the proposed study is relevant, important, and can provide valuable insights into the effective and efficient development employee performance  using technological interventions in Mauritian bank.

1.2. Research Questions

The research questions for this study are clearly stated as follows:

1. What is the nature of technological advancement in the enhancing training and development of employee’s performance in Mauritian Banks?

2. To what extent to which technological advancement hasinfluence the organizational productivity?

3. What is the relationship between technological advancement and the performance of employees in Mauritian Banks?

4. What are the the factors affecting the implementation of technology in the training of employees in Mauritian Banks?

1.3. Objectives of the Study

The objectives of the study are as follows:

1. To determine the nature of technological advancement in the enhancing training and development of employee’s performance in Mauritian Banks.

2. To evaluate the extent to which technological advancement hasinfluence the organizational productivity.

3. To examine the relationship between technological advancement and the performance of employees in Mauritian Banks.

4. To evaluate the factors affecting the implementation of technology in the training of employees in Mauritian Banks.

1.4 Research Hypotheses

The hypotheses for this study are stated as follows:

Hypothesis One

H0: There is no significant impact of technological advancement in the enhancing training and development of employee’s performance in Mauritian Banks

H1: There is a significant impact of technological advancement in the enhancing training and development of employee’s performance in Mauritian Banks

Hypothesis Two

H0: There is no significant relationship between technological advancement and the performance of employees in Mauritian Banks

H1: There is a significant relationship between technological advancement and the performance of employees in Mauritian Banks

CHAPTER TWO

2.0 Literature Review

2.1 Introduction

In recent times, the banking industry has developed novel or substantially enhanced products and/or procedures by utilizing the progress in information technology (Asare& Emmanuel, 2018). Driving human capital development, achieving operational efficiency and service quality, and raising consumer expectations are further objectives of information technology adaption (Obeng & Mkhize, 2017a; Parasuraman, 2010; Chen, 2005). Technology innovation and adoption are important competencies in modern service firms (Kandampully, 2002). Process and product improvements are categorized as technical (Damanpour,2010). To enhance customer service and expand into new areas, new or significantly better products are developed(Damanpour, 2010).  Technological process innovation aims to lower operating costs (Damanpour, 2010), raise product/service quality (OECD, 2005), shorten service delivery times (Damanpour, 2010), and boost operational flexibility (OECD, 2005; Walker, 2007). It has transformed the banking sector, and pairing it with product developments is one of the crucial business tactics that boosts a company's efficiency, sustainability, and long-term success (Kandampully, 2002).