THE ROLE OF EFFECTIVE COMMUNICATION IN THE PERFORMANCE AND PRODUCTIVITY OF A SECRETARY (A CASE STUDY OF ENUGU STATE MINISTRY OF FINANCE)

ABSTRACT

This research project was carried out in order to discover the contribution and role of effective communication in the performance and productivity of a secretary.

The researcher hopes that the result of this study will tremendously help employers of labor (especially those who employ secretary), practicing secretaries and secretaries on training to accord effective communication a priority in their training.

A study was carried out in the ministry of finance Enugu, state. Questionnaires were carried out for the purpose of data collection. Further more, there was a review of related literature on the topic under discussion especially on communication.

Finally, the findings were summarized recommendations made and then the conclusion of all the work carried out in this project.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract 

Table of content

CHAPTER ONE

INTRODUCTION

1.1  Background of the study

1.2  Statement of the problems

1.3  Purpose of the study

1.4  Delimitation of the study

1.5  Significance of the study

1.6  Research questions

1.7  Definition of terms

CHAPTER TWO

2.0  REVIEW OF RELATED LITERATURE

2.1  Definition of communication

2.2  Definition of effective communication

2.3  Definition of a secretary

2.4  The role of effective communication

2.5  Types of communication

2.6  Forms of communication.

2.7  Barriers to effective communication

2.8  Ways of minimizing the barriers to effective communication

2.9  Summary of related literature

CHAPTER THREE

3.0  RESEARCH METHODOLOGY

3.1  Population of the study

3.2  Sample size

3.3  Instrument for data collection

3.3.1Primary data

3.3.2Secondary data

3.4  Validity of the instrument 

3.5  Method of administration of the instrument

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE

5.0  SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION

5.1  Findings

5.2  Recommendations

5.3  Conclusion

5.4  Limitation of the study

5.5  Suggestion for further research

Reference

Appendix 1

Appendix 2