THE IMPACT OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF COMMERCIAL BANK IN NIGERIA (A CASE STUDY OF ENTERPRISE BANK)

ABSTRACT

This project work is on the impact of information technology in the banking industry. And Eco Bank is chosen as a case study. In carrying out this research project, both primary and secondary data were collected to solve the research problem. The population of the study comprises of the personals of Enterprise bank and the customers that patronize them. The research instruments used for data collection were questionnaire and oral interviews. Tables, frequencies and percentages were used in presenting and analyzing the data collected. The chi-square was used in testing the hypothesis. From the data analysis, the researcher came up with the following findings. That the customer are not satisfied with the level of information technology of the bank, that high cost of information is a major set back of the company that hinders the efficient rate of the banks information technology. Based on the finding the following recommendations were made: (i) the bank should improve the information technology to help them enhance efficiency of the services and satisfy their customers. (ii) That the bank should continue to source for information that would help them satisfy their customers (iii) the problem of fund and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information in technology of the bank. And in conclusion that information technology Enterprise bank has a vital role to play in enhancing the efficiency of the services provided by the company.