INCREASING ORGANISATIONAL EFFICIENCY THROUGH CONFLICT RESOLUTION (A CASE STUDY OF UBA PLC ENUGU)

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND TO THE STUDY

In the first place, intra individual, interpersonal and inter-group conflict all takes place within organizations.  Individuals within organizations have many conflicting organizational gross pressure operating on them.  Conflict is inherent in organizational process such as;

a.                 The boss want more production/service

b.                 Subordinates want consideration,

c.                  Operators resist change

The rulebook suggests a formular; the staff says it will not work.

Conflict have sent many organizations to their untimely doom.  Like social interaction, interactive behaviour can occur at the individual, personal, group or organizational levels. And it frequently results in conflict at each of these level in banking sector of Nigerian economy, these conflicts have left much to be desired in the activities of these banks.

Therefore with particular reference to the United Bank for African (UBA Plc), this conflict is not absence.  This is because conflict is an energy day occurrence in life.  Through but it is not entirely bad.  This is because an organization can exploit opportunities and increase its efficiency through conflict.

Conflict can lead to innovation and change, it can energies people to activity, develop protection for something else in the organisation and be an important element in systems analysis of the organisation.  Such factors indicate that conflict can be managed to work for rather than against, goal attainment in the modern organisation.

More conceptually, it has been suggested that there are four causes of organizational conflict, viz:

a.                 An incompatible goals situation

b.                 The existence of incompatible means or incompatible resource allocation.

c.                  A problem of status incongruities, and

d.                 A difference in perceptions